CINCINNATI, OH (June 19, 2019) – Rippe & Kingston, the fastest-growing legal tech community in the U.S., recently welcomed Donald Schule to its leadership team as its new chief operating officer (COO).
As COO, Schule will lead the firm’s transformation to a SaaS operating model, significantly improving the client experience spectrum from onboarding to long-term customer care. He will be responsible for empowering a 40,000+ user community to promote customer success and assist in innovating for the future. He will also oversee all customer experience, customer success, fulfillment, account management, conversions, installations and help desk personnel.Read More
When you are looking for a new legal and financial management system for your law firm, it’s important to be deliberate and thoughtful about what that system can actually do for you, the firm’s partners, associates, and staff. Choosing a system because it has one exciting feature may leave you with buyer’s remorse if you find out later the system doesn’t meet your needs.
Start the process by creating a list of “must-have” features to help improve your firm’s efficiency and cut down on time-consuming tasks. Here are six features our clients tell us are tools they don’t want to live without:
Using a manual approach to managing legal projects is fraught with potential issues, as stated in a 2014 ABA article: “… such a seat-of-the-pants approach can place a lawyer at a significant disadvantage, make the work unprofitable and even risk the loss of the client relationship.”Read More
With some analysts’ reports predicting sluggish demand for legal services in 2017, helping your firm grow is going to take more than raising the hourly fee. As a law firm administrator, you have an opportunity to improve and refine your firm’s processes and efficiencies to build a solid, and profitable, operational infrastructure that adds to the overall firm growth goals you set at the beginning of the year.
Here are 5 ways you can support firm growth in 2017:Read More